For online purchases Fckin Expensiv will accept merchandise in its original condition for refund/exchange when accompanied by the original invoice. Returned merchandise must also include the original shoe box, dust bag, heel taps, and must be returned to us within 7 days from the date of delivery (i.e. your return shipment must be postmarked within 7 days from receipt of your order). Shipping costs are nonrefundable.
We strongly advise all customers to check merchandise thoroughly upon delivery before use and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.
All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our yellow soles are very delicate, and we cannot accept returns on shoes that appear worn or damaged. The yellow sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be refurbished for sale. We thank you for your understanding.
Instructions for returning merchandise are included with each shipment:
Send us an email with your order info and reason why you are returning your purchase.
Once confirmed you may email or print your prepaid UPS return label for shipment. This must be initiated within the 7-day window. Include the original receipt. You may also print your order confirmation email if need be.Ensure to include the original shoe box, dust bag.
Do not use the Fckin Expensiv shoe box as a shipping box. Please place in an appropriate shipping box and affix our prepaid return label.
Keep a record of your tracking number.
Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit (www.ups.com). Do not use a drop box location for security.
Fckin Expensiv reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund will not be granted.
Fckin Expensiv will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.
Refunds and Processing Time
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable
then a credit will be issued to the original form of payment within 10 business days of receipt. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.
For online purchases Fckin Expensiv will accept merchandise in its original condition for an exchange when accompanied by the original receipt. Returned merchandise must include the original shoe box, dust bag, and heel taps, and must be returned to us within 7 days from the date of delivery (i.e. your return shipment must be postmarked within 7 days from receipt of your order).
Please follow all of the procedures and requirements above to return your merchandise to our facility. We can facilitate a onetime direct exchange on an order upon request. A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment.
Alternatively, you may submit a new order as your exchange, and your original purchase will be refunded to the original form of payment. If the right size, style, or color is not available online, please contact us for further assistance.